CCS Service Request for SharePoint, the ultimate help desk for your entire organization! SharePoint Service Request Help Desk.
Go beyond the usual help desk to deliver an integrated service desk application that extends support to all internal service departments – the backbone of your operation. Drive productivity in IT, Human Resources, Facilities and Case Management. Raise accountability, service levels, and employee satisfaction across your organization

CCS Customer Service Management (CSM) for SharePoint, a service oriented CRM application improves customer retention, upselling and staff productivity. SharePoint Customer Service.
Deliver exceptional customer service with a true team-based SharePoint CRM application. CCS Customer Service provides client and account tracking, rich case management and routing capabilities, consistent notifications, a knowledge base, and email collaboration to ensure high levels of service. From a single view, get a total picture of all account activities -- from new lead generation to after-sale customer service. Whether you support products, services, or equipment, CCS Customer Service is flexible enough to fit your needs.

Extend your SharePoint Solutions with Add-in Modules:

SharePoint Mobile Option - Access CCS SharePoint applications from any Smart Phone!

SharePoint Assets Tracking - Track IT and Corporate Assets and link with CCS Service Request SharePoint case management.

SharePoint Dashboards and Reporting - Extend CCS SharePoint applications to deliver dynamic dashboard information and advanced reporting.

SharePoint Service Level Agreements - Define and implement Service Level Agreements (SLAs) to ensure prompt and accurate responses.