SharePoint Equipment Tracking Option

Track Equipment, Manage Service, Repairs and Upgrades

CCS Equipment option - Works with CCS CSM to enable tracking of any type of Equipment in customer/client sites.  Track what equipment is deployed in an account, tickets/service calls against the equipment and track service contracts.

Service tickets are often related to a piece of equipment. Customer service and field service Staff need to track information about equipment status, location in account, and service contracts. Linking tickets to equipment and accounts is key to keeping maintenance costs low, while delivering high levels service.  CCS Equipment, an optional module for CCS CSM, provides a simple yet powerful way to get the complete picture of equipment information and activities, while linking them to Accounts. View maintenance calendars and vendor information. Link product manuals and warranties to the Equipment.  Most importantly track and manage service contract commitments

IT Equipment LAN Discovery for IT Services Firms

If you are an IT Services organization, and want to track and manage IT assets in your clients, add in Lansweeper, our IT LAN inventory option with auto-discovery. Now your technicians have a way to drill-down on computer, printer, and device configurations and see hardware, software and history to resolve an issue. Link to Assets straight from a CCS CSM ticket to immediately access the detail needed. Also, you can remotely manage and administer changes needed to solve issues and problems.

We have partnered with Lansweeper a leading IT inventory tool and linked it to our SharePoint applications. See this new feature working with CCS CSM: Video .

LanSweeper is an automated network discovery and asset management tool that scans all your computers and devices and displays them in an easy accessible web interface. There is no need to install any agents on the computers; all scanning is done by standard built-in functionality. Learn more about Lansweeper here .

Key Features

• Track detail Equipment information including location, owner, deployment status and more...
  
• Setup recurring maintenance schedules (with CCS Service Request tickets), track repairs and seasonal activities.
  
• Provide visibility to Equipments by location, department or individual. Filter related Equipments by category, type and age.
  
• Access manuals and warranties; link to support websites for customer service on the Equipment
  
• Set alerts and notifications for Equipment maintenance and re-deployment
  
• Track Service Contract requirements to equipment and Account
• Connect with Lansweeper or other network inventory tools to collect IT Asset information automatically over the network!