About Us

Who We Are – Professionals committed to your success
Crow Canyon Software was founded in 1999 with the mission to bring efficient, cost-effective help desk and customer service software to organizations of all types and sizes around the world. Our founders and staff come with extensive experience from many years both as managers and consultants to large and small companies, government, military, and education organizations, as well as non-profits. Today, we are based in the San Francisco Bay area, home to Silicon Valley, the world’s leading technology hub. Our team is made up of seasoned software professionals and technology staff certified in Microsoft technologies.

Our Mission – improve support productivity and customer service satisfaction
We are focused on making your service and support organization as productive and responsive as possible, thereby enabling you to improve and sustain employee and customer satisfaction. Your support environment may be complex and expensive, but our support productivity tools are not. We provide an integrated, modular set of applications from which you can pick and choose the best solution for your organization.

Our Philosophy – Keep it simple and cost-effective by leveraging your existing IT infrastructure
Our philosophy is to leverage your existing technology infrastructure, rather than require new hardware and technologies. Microsoft SharePoint, Microsoft Exchange Server, and Microsoft Outlook provide powerful collaboration and communication platforms.  Your organization has already made an investment in these technologies. Rather than recreate those functions in a separate platform, as many of our competitors do, Crow Canyon builds upon your existing collaboration platforms to give your help desk and support staff the tools they need to provide excellent support without requiring any additional infrastructure. SharePoint server applications that are unrivaled in help desk, customer service and accounts service deployment.

Our Customers – Organizations around the world use our programs
Our products are in use at over 2,000 organizations in more than 60 countries worldwide. Our customers span across all areas – corporations, non-profits, government, military, education, banking, hospitality, law firms, IT service companies, Internet companies, etc. Most are small-to-mid-sized enterprises, ranging from 50-10,000 employees and 1-350 agents, that require robust, cost-effective service desk management for internal and/or external customer support. See partial customer list.

 

PRODUCTS

CCS Service Request for Microsoft Outlook
Built upon Microsoft Outlook and the Web, CCS Service Request provides a single point for your employees to request IT, HR, Facilities, Finance, and Administrative services. Route and track requests and assignments through to completion. Eliminate time-consuming follow-up emails and phone calls. Institute procedures and controls to meet compliance regulation.

CCS Customer Service for Microsoft Outlook
Built upon Microsoft Outlook and the Web, CCS Customer Service provides your agents and support staff the applications to effectively capture, track, and manage customer service requests. Agents can assign, manage, route, and resolve customer support cases across all media including phone, email, mobile devices, and Web. Automate case tracking and e-mail notification to ensure that everyone stays in the loop and the customer receives top-quality service.

CCS Customer Service for Business Contact Manager (BCM)
Built upon Microsoft Outlook and integrated with Microsoft Business Contact Manager, CCS Customer Service provides service activity visibility at the Account, Contact and Project levels. It provides your agents and support staff the tools they need to effectively capture, track, and manage customer service requests. Turn BCM into a full lifecycle CRM covering customer management from lead through customer service. Give your team the full visibility needed to make the sale and retain customers.

CCS Service Request for SharePoint
Built upon Microsoft SharePoint, CCS Service Request integrates with your intranet to provide a single point for your employees to request IT, HR, Facilities, Finance, Administrative, and other services. Route and track requests and assignments through to completion. Eliminate time-consuming follow-up emails and phone calls. Institute procedures and controls to meet compliance regulation.

CCS Customer Service for Microsoft SharePoint
Built upon Microsoft SharePoint, CCS Customer Service provides your agents and support staff the tools they need to effectively capture, track, and manage customer service requests. Agents can assign, manage, route, and resolve customer support cases across all media including phone, email, mobile devices, and Web. Automate case tracking and e-mail notification to ensure that everyone stays in the loop and the customer receives top-quality service. Integrates with CCS Accounts or your chosen CRM or contact manager.

CCS Account Manager for Microsoft SharePoint
Accounts and Contacts manager for SharePoint is a full-featured Account and Contact management application that gives your team full visibility into the CRM process. Automates lead capture, account management, and opportunity prioritization. When used with CCS Customer Service ticketing application, it creates a solution that covers the entire customer lifecycle from lead to post-sales support.

Network Inventory is a powerful hardware and software inventory and asset-tracking program. CCS Network Inventory offers fast and effective scanning, detailed information on all network assets, custom reports, support for Windows Vista and 7, and much more. Integrates with CCS Service Request for Microsoft Outlook.

 

WEBSITES
Microsoft Outlook and Exchange Applications
Microsoft SharePoint Server Applications

 

AWARDS

CCS Help Desk

• 2009 Reader's Choice Award from MSExchange.org
• 2008 Reader's Choice Award from MSExchange.org
• 2006 People's Choice Award from MSExchange.org
• 2005 People's Choice Award from MSD2D
• 2004 People's Choice Award from MSD2D