Migrating from CCS SR for Outlook to CCS SR for SharePoint

With the move away from public folders and duplication of collaborative features (calendars, tasks, etc.) from Outlook, it is clear that Microsoft is pushing to move SharePoint into the primary position as its collaborative platform, while keeping Outlook for email processing.

We at Crow Canyon have always believed that a service desk application needs to be part of your organization's collaborative platform to make it more intuitive for end-users to make service requests. Of course many of our customers believe in the same concept, and that is why you have invested so much time and energy into making CCS Service Request for Outlook a successful part of your internal services strategy.

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So why move to CCS Service Request for SharePoint?

 

1. Move to a more robust and web-based platform
2. Integrate with your intranet strategy (if it is based on SharePoint)
3. No more Outlook forms issues
4. No more client installs
5. 100% customizable by non programmers
6. More features, dashboards, notifications and alerts

What do you need to run CCS Service Request for SharePoint?

All you need to run CCS Service Request for SharePoint is any version of SharePoint 2007 or 2010. Including the free versions WSS 3.0 and Foundation. Knowledge level required to administer the application is a business power user.

What does the SharePoint Version have that the Outlook Version does not?

1. Employee Service Request Workspace - a central point they can make new requests, see all of their requests and the status
2. Ability to link from your intranet to a new service request form and the workspace mentioned above.
3. Real-time dashboards and full reporting via the web
4. Smart Phone access for requests and for service desk staff to open, edit and close service tickets
5. Full customization of forms, views and dashboards without programming
6. Advanced notifications based on any condition
7. SLA (Service Level Agreements) support
8. Recurring Ticket Support
9. Plus much more

How will it impact my end-users / customers?

Very little. They will still submit tickets via Outlook (with Outlook forms option), or email or from the Employee Services workspace (new with SharePoint). Also, with the mobile option they can submit tickets from Smart Phones.

Can we migrate our existing CCS SR tickets over to the SharePoint version?

Yes, we offer a ticket migration service in which all tickets in Outlook are migrated to SharePoint.

LEARN MORE ABOUT CCS SERVICE REQUEST FOR SHAREPOINT >>> HERE