Crow Canyon SharePoint Applications

 

SharePoint Help Desk

Service Request for SharePoint, the ultimate help desk and service center software for your entire organization! SharePoint Service Request Help Desk.
Go beyond the usual help desk to deliver an integrated service desk application that extends support to all internal service departments – the backbone of your operation. Drive productivity in IT, Facilities, Human Resources, and Case Management. Raise accountability, service levels, and employee satisfaction across your organization.

Beyond the IT Help Desk -- see how our Service Request software can be used for just about any type of Employee or Customer Service / Support request purpose.

SharePoint Customer Service

Customer Service Management (CSM) for SharePoint, a service-oriented Customer Support, Account Management application. Improves customer retention, upselling and staff productivity. SharePoint Customer Service, SharePoint Customer Service
Deliver exceptional customer service with a true team-based SharePoint Customer Support application. CCS Customer Service provides client and account tracking, rich case management and routing capabilities, consistent notifications, a knowledge base, and email collaboration to ensure high levels of service. From a single view, get a total picture of all account activities -- from new lead generation to after-sale customer service. Whether you support products, services, or equipment, CCS Customer Service is flexible enough to fit your needs.

SharePoint Mobile

Asset Tracking for SharePoint and Equipment Tracking for SharePoint, track IT and Corporate Assets and link with our SharePoint applications for advanced asset and equipment management. Can link to inventory and discovery databases.
The Assets Tracking and Equipment Tracking modules for CCS Service Request and CCS Customer Support provide a simple yet powerful way to record and track asset and eqipment information and activities, while linking them to tickets. Setup maintenance calendars. Connect to vendor information, product manuals, support contracts, and warranties as well as outside databases.

SharePoint Mobile  Extend our SharePoint Solutions with Add-on Modules:

SharePoint Mobile Option - Access CCS SharePoint applications from any Smart Phone!

SharePoint Dashboards and Reporting - Extend CCS SharePoint applications to deliver dynamic dashboard information and advanced reporting.

SharePoint Service Level Agreements - Define and implement Service Level Agreements (SLAs) to ensure prompt and accurate responses.

Hosted Applications -- Run CCS Service Request or CCS Customer Service Management in a hosted environment.

 APPLICATION FEATURES

  • Provide efficient, effective support and service to employees and customers
  • Built on native SharePoint
  • Runs on all versions of SharePoint 2007 and 2010
  • Now runs on SharePoint 2013 also!
  • Customizable, extendable
  • Our web parts and workflows enhance SharePoint functionality
  • Integrated email
  • Mobile Option for access via SmartPhones
  • Links easily with MS Office and back office applications
  • Add subsites, lists, dashboards, and views