SharePoint Service Desk and Help Desk for IT, HR, Facilities and other Service Departments

Manage and track helpdesk and service requests across your entire organization

SharePoint Help Desk, a CCS award-winning application

Key Features

• Requests captured from SharePoint, Web forms and email
  
• Fully customizable forms, lists, views and dashboards
  
• Integration with Microsoft Outlook and Office
  
• Assign, track and manage tickets
  
• View activity, performance across departments
  
• Automatic notifications, alerts and routing
  
• Full reporting, charts and dashboards
  
• Work Order printing and distribution
  
• Easy to use, deploy, low-cost of ownership
  
• SLA measurement and alerts option
  
• Built in Satisfaction Survey you can define
• When used with Assets Module, can integrate with leading IT inventory tools 

CCS Service Request for Microsoft SharePoint streamlines and automates submitting, routing and tracking requests from employees and customers. See our SharePoint Help Desk Introduction, then a detailed SharePoint Help Desk Video. 

SharePoint Help Desk / Service Request is customizable and covers a wide range of service processes.   Eliminate time-consuming follow-up emails and phone calls. Institute procedures and controls to meet compliance regulation. Measure service levels. Employees spend more time doing their jobs, customer satisfaction increases, and departments; HR, IT and Facilities and others are more productive.

Customize SharePoint help desk service request to fit your needs. Do it yourself using standard SharePoint or let us do it for you with our customization services.

Want to learn more? See our white paper - Beyond the IT Help Desk,  Schedule a live SharePoint Application demonstration for your team!

Add-in Optional Modules

CCS Assets option - Works with CCS Service Request to track any type of asset, equipment, vehicle, facility, etc.: computers, servers, buildings, equipment, vehicles, and many other assets.  Can also link to LanSweeper or other Inventory/Database tools for automated hardware and software discovery and management.

Mobile Option - Review, open, edit and close tickets from any smartphone including iPhone, Android, and Blackberry.  No client software to install.  Also works for iPad devices.  Great if your team is out of the office or across campus.

Many Benefits

 Apply To

• IT Support: Use as a Help Desk to track and manage all technology issues. Combine with IT Asset tracking and management tools to create a complete support solution.
  
• Human Resources HR : Track and manage HR requests such as employee leave, benefits requests, training and hire/termination processes.
  
• Administration: Capture expense reporting, meeting room, mail room, copy requests and measure service levels.
  
• Facilities: Provide a way to submit and track maintenance, housekeeping, grounds, and special event requests
  
• Call Centers: for consumer, citizen, and client support
  
• Case Management: In local, state, and federal government; Education: (student services), Agencies (case management); Non-profits; and more...
  
• Many Others: Give us a call,  we can create a custom combination of applications for you!