SharePoint Services - SharePoint Customization, Migration,
and SharePoint Application Development

Microsoft SharePoint provides an incredible opportunity to increase productivity across your organization. Crow Canyon Services help you realize SharePoint's potential with service packages that leverage process and collaboration features to deliver robust and cost-effective applications. Whether implementing our products or developing new complementary SharePoint solutions, our experienced team can meet your organization's needs.

CROW CANYON QUICK START SERVICE

Accelerate application implementation using our Quick Start Service. The objective of this program is to get the application in production as soon as possible for your users and to get your staff up to speed so they can administer it on an ongoing basis. Fast track your understanding of the application’s structure and configuration capabilities for ongoing support and evolution of your system. The Service includes:

- Online installation on your server
- Setup of SharePoint Users, Groups and Permissions
- Review of the Application Structure and Web parts

Configuration of the application including:
- Categories, Types and templates
- Notifications and alerts
- Review Ticket list Views and setup
- Workspace review (by user role)
- Initial field and form changes (up to 3 fields)
- Knowledge base setup
- SLA optional setup
- Online Training session for the Administrator, and Service Desk staff
- End-user tutorial videos for your use

Price: $995

CROW CANYON QUICK START PLUS SERVICE

Accelerate application implementation and customization using our Quick Start Plus Service. CCS Applications are 100% customizable using native SharePoint; however, SharePoint expertise is required to make these changes. The Quick Start Plus program adds specific customization services to the basic Quick Start Service. The objective is to get your application in production with your customizations put in place from the beginning. If you don’t have SharePoint expertise or your SharePoint experts don’t have time, use our Quick Start Plus Service to quickly get the application implemented and customized according to your needs. This Service includes all basic Quick Start Services plus:  

- Customized ticket fields, tabs and forms
- Customized ticket list views
- Customized Staff and Manager workspaces
- Specific Dashboard tables and charts to fit your needs
- Customized Notifications and Alerts
- Support your specific processes with workflow customization 

The Service includes a requirements session and up to 5 hours of customization work.  

Price: $1695 (includes Quick Start Service).

MIGRATION SERVICES

Migration from Crow Canyon's Outlook-based applications to SharePoint

We offer a migration service for current users of Crow Canyon's Outlook-based applications (CCS Service Request, CCS Customer Service, CCS Help Desk, or Outlook Help Desk). Tickets, queues, status, KB articles, notifications, utility settings and much more are seamlessly migrated. With CCS Customer Service, contacts are also migrated into the Accounts and Contacts lists in SharePoint.

Our experienced team has done hundreds of migrations and uses a process ensuring reliability and data integrity. For an additional charge, we can also setup your old tickets in an SQL archive and connect it to a list so that historical ticket information is available for reporting.

The pricing below is for migration of the following folders in the Crow Canyon application: Assigned Tickets, Completed Tickets, Knowledge Base, General Utilities, Notifications, Numbering, and Templates (and Contacts in CCS Customer Service). It does not include the Reports folder or additional Completed Tickets folders (there is an extra charge for those).

Price:
CCS Service Request/Help Desk: $895
CCS Customer Service (includes Contact migration): $995

Migration of Tickets, Contacts, or Assets from other applications to SharePoint

We offer a data migration service for users of other (non-Crow Canyon) service desk/help desk, CRM/Contact management, or asset/equipment management applications. Data from the previous system is exported to a spreadsheet, then the data is made ready for import, then it is imported into SharePoint. Tickets are imported into the Tickets list in SharePoint, Contacts are imported into the Accounts and Contacts lists, and Assets/Equipment go into the Assets or Equipment lists.

Our experienced team has done hundreds of migrations and uses a process ensuring reliability and data integrity. The process is that the customer does the export of the prior data to a spreadsheet or database. We then work with the customer to convert the data as needed and ready it for import to SharePoint. We also do the import into SharePoint and make sure the data is imported successfully.

The pricing below is for migration of up to two spreadsheets into two SharePoint lists, with a maximum of 10,000 records total. Additional spreadsheets can be imported at a rate of $100 each.

Price:
Ticket Migration: $695
Contact Migration: $695
Asset Migration: $695

MOVING OUR APPLICATIONS FROM SHAREPOINT 2007 to 2010 

Do you use one of our applications on SharePoint 2007 and need to migrate or move to SharePoint 2010? We can assist with the migration of our applications from SharePoint 2007 to SharePoint 2010. Our experienced team uses a process that ensures customizations are retained and all data transferred for our applications when going from SharePoint 2007 to SharePoint 2010. Note that this is just for Crow Canyon applications, not for general server migration, which would be done by your staff prior to moving our applications. 

Price: $695

CUSTOMIZATION and SHAREPOINT DEVELOPMENT SERVICES

If you are already using SharePoint then you understand the enormous potential for increased productivity, application integration and collaboration this platform brings. Our team of experienced SharePoint professionals can extend our applications or even develop new complementary applications for your business. Here are a few examples:
- Created an Equipment tracking and service application which works with our ticketing systems for a Midwest medical equipment company
- Developed an order system to work with our CCS Customer Service and Accounts applications
- Extended our service desk application in to a full field service management applications by using SharePoint group calendar functions, a new equipment tracking app, and our ticketing system
- Extended our Service Request applications to support a specific insurance claims processing and tracking requirement.
Whether it is a need to significantly customize workflow to support unique process requirements or build a completely new SharePoint process based application, our development team can deliver for your business needs – in a fast and cost effective manner.
Pricing can be by project or by the hour. Contact us at sales@crowcanyon.com to see how we can deliver new productivity applications to your business.